Refund policy

Effective September 29, 2026, for orders placed after publication. Earlier orders remain subject to the policy and promises in effect when purchased.

30-day returns on unused items

Contact info@queenvibes.com within 30 days of delivery to request a return. Items must be unused, unworn, unwashed, and in their original packaging, with any original tags attached. Include your order number or proof of purchase.

Hygiene exclusions

For hygiene reasons, items worn against the skin, used, or washed cannot be returned for change of mind. Opened disposable nipple covers cannot be returned for change of mind. These exclusions do not prevent us from resolving defective, damaged, or incorrect items.

Return approval and shipping

Contact us before sending anything back. We will provide approval and return instructions. Customers pay return shipping for ordinary returns. Original shipping charges paid are non-refundable for change-of-mind returns, except where required by law. We do not charge a restocking fee.

Defective, damaged, or incorrect items

Contact info@queenvibes.com with your order number and, where possible, photos of the issue and packaging. Once verified, we will arrange an appropriate replacement or refund at no additional cost to you, including any necessary return shipping. Wait for instructions before returning the item.

Refunds and exchanges

After receiving and inspecting an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the refund. Store credit is optional, only if you choose it. Contact us first for exchange instructions.

Your rights

This policy does not limit statutory consumer rights. Mandatory cancellation and return rights applicable to your order, including applicable European Union rights, take precedence.

Questions? Email info@queenvibes.com.